Privacy, Refund & Cancellation Policy
Introduction & Scope
Welcome to I’Mr. SEO LTD. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data. Also included are our terms regarding refunds and cancellations for our services. By using our website or purchasing services, you agree to this policy.
1. Information We Collect
Personal Information
- Name, email address, phone/WhatsApp number
- Business information such as website URL, niche, keywords
- GMB/WordPress access details (if required)
Payment Details
We do not store credit card info. Payments are processed via secure third-party services (e.g., Stripe, PayPal, bank transfer).
Technical & Usage Data
- IP address, browser type, device info
- Analytics data (e.g., page views, session duration)
- Non-identifying, aggregated data to improve our site and services
2. How We Use Your Information
- To perform requested services (SEO, link building, content writing, PR, etc.)
- To communicate with you (updates, reports, support)
- To send billing and payment notifications
- To improve our website and service offerings
- To comply with legal obligations
We do not sell or lease your personal data to third parties.
3. Sharing & Disclosure
We may share your information only in the following limited circumstances:
- With third-party providers to help deliver services (e.g. a backlink publisher needing your site URL)
- With SEO tools or analytics services (e.g. Ahrefs, SEMrush) in anonymized or limited form
- For legal or regulatory compliance when required by law
We never share your full personal information with unrelated parties without your consent.
4. Data Security & Retention
- We use encryption, secure servers, and restricted access to protect your information
- Only authorized personnel access client data
- We keep project-related records as long as needed to provide services
- Personal contact info is retained unless you request deletion
- Payment data is handled only by third-party processors and not stored by us
5. Your Rights
If you are in regions with data protection laws (e.g. GDPR), you have rights to:
- Access your personal data we hold
- Rectify incorrect data
- Request erasure (subject to legal or contractual limits)
- Restrict or object to our data processing
- Request portability of your data
To exercise these rights, contact us at the email below.
6. Cookies & Tracking
We may use cookies, Google Analytics, and similar tools to improve user experience.
These collect anonymous usage data (not personal identity).
You can disable cookies via your browser settings, but that may affect functionality.
7. Refund & Cancellation Policy
Upfront Payment & Order Confirmation
All services are prepaid before work begins. Your payment confirms your consent to these policies.
Day Cancellation Window
You may cancel or request a refund within 3 calendar days of placing an order, before work has begun.
After Work Begins
Once our team has started executing your order (e.g. placing links, writing, optimization), refunds or cancellations are no longer possible.
No Refund for “No Immediate Result”
SEO and digital marketing services take time. Lack of instant ranking gains isn’t eligible for a refund.
Exceptions & Credits
If we fail to deliver within agreed deadlines (and the delay is our fault), you may request partial credits or adjustments.
8. How to Request Cancellation / Refund
- Email us at: Info@imrseo.com
- WhatsApp / Phone: +447519199206
- Include: your name, order number, date, and reason.
- We’ll respond within 12–24 hours and process approved refunds by the original payment method.
9. Intellectual Property
- Upon full payment, you own content, designs, and reports delivered to you
- We retain the right to use anonymized versions for marketing or portfolio (without revealing your identity unless permitted)
10. Third-Party Tools & Responsibility
We use external tools (analytics, SEO software, indexing services). We’re not liable for issues arising from those tools (e.g. downtime, API changes).
11. Changes to This Policy
We may update this combined policy as needed. The latest version will always be posted on our website. Continued use of our services indicates acceptance of changes.
Contact Us
If you have questions or wish to exercise data rights, contact:
📧 Email: Info@imrseo.com
📱 WhatsApp / Phone: +447519199206
SEO-Friendly Note
By being open about how we collect and use data, I’Mr. SEO LTD builds trust with both visitors and search engines. This Privacy Policy helps ensure compliance with data protection laws and contributes to creating a safe and credible online presence, which ultimately supports improved SEO performance.
